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 Zoho General Terms and Conditions

 

Payment Terms

When the buyer issued a sales order, depending on the mode of payment, either cash or credit, the buyer is required to make full payment instantly, if the payment option is cash on sales or cash on delivery unless if the sales is on credit.

Depending on credit risk of the customers, the company has the right to issue separate payment contract if applicable*

However, if the payment option is on credit, the buyer is obligated to make payments within the prescribed period from the date of invoice as per the agreement made on sale. There will be additional charges for late payments*. Kindly enquire about the credit periods and its payment rates from the relevant sales person. For instance, the buyer is required to make full payments by 7 days if the credit period 7 days.

The buyer is required to make payments to the relevant company’s accounts and the company will not be liable for any payments made wrongly to different accounts.

Additionally, buyer is required collect the merchandize within 5 days from date the date of invoice, unless if buyer chose alternative delivery options. The company reserve the rights to cancel the order if no collections are made.

The company will proceed to send the official sales invoices to the buyer either by post or courier.

If the customer has outstanding payments to be settled, the company will issue the official notices. Subsequently, if there are no responses, demand letter, lawyer letter will be sent accordingly. If the customer disregarded, appropriate legal actions will be taken.

Return Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

No goods shall be returned without prior authorization from the company. If you are unhappy with your item, please let us know. Our Returns Policy gives you 24 hours to return or exchange an item bought online/in-store with a valid receipt. If 24 hours have gone by since your purchase, we cannot offer you a refund or exchange.

 

To be eligible for a return, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 24 hours after delivery

Refunds

Once your return is received and inspected, we will send you an email/letter to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded, unfortunately special sale items cannot be refunded, unless they are faulty

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email and send your item to the shop where you initially purchased.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should send your product to the shop where you initially purchased the items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a valuable and big-budget items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. As goods are sold or/and delivered with the instruction from the buyers, the seller shall dispatch the goods, but the seller will not be liable to any loss and damaged during transit.

 

Delivery Terms

Notice must be given to us of any Goods not received within 10days taken from the date of dispatch as stated on the invoice.

Any shortage & damage must have notified us within 24 hours of receipt of Goods. Complaints can only be accepted if made in written 7 days of receipt of goods to responsible sales office which issues corresponding returned goods slip, description as well as the information from the reference invoice or delivery order, dispatched photos evidence must be noted on the returned goods slips. All cost associated return delivery(s) is at the expense of the customer.

Delivery and compliance with the delivery period is ex works (EXW} from the shop unless otherwise agreed by the company in writing or recorded phone confirmation.

All the risks involved in the delivery of goods shall be borne by the customer, and this even if incoterm apply is different from Ex works (EXW) in the absence of specific instructions from the Customer, the company will make the delivery using a carrier of its own choice, it has been understood that, in such case, the customer shall have no right to claim anything against the company in case of any problems and/or complications related to the delivery. Under no circumstances the company shall be liable for tampering, theft or damage o occurred during the transport: The Customer will have recourse only against the carrier.

The company is not responsible for delays of delivery due to force majeure or due to events which make the delivery considerably more difficult for the seller.

When the order is confirmed by seller and buyers, it shall take 7-10 working days depending on our stock condition. Prior confirmation shall be made by our respective sale representatives within 24 hours exclusive of Sundays and Public holidays.

Either buyer or buyer’s appointed representative must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

Please make sure to sign the delivery order note in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon your delivery to ensure that there are no visible signs of damaged missing or incorrect pieces.  In the event there are missing, damaged, or incorrect packages, please retain the items(s), indicate the problem on the Delivery Note and follow the procedures mention section (1).

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

We cannot make any changes to the delivery address once the order is confirmed as we immediately begin processing to ensure order fulfillment and delivery time. If the delivery address must be changed, your order will have to be cancelled and re-scheduled to next working days to deliver. Sorry for any inconvenience caused.

We will make few delivery Attempts for special delivery options. After certain failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit. If you would like to have the package re-delivered, you will be responsible for the re-delivery fee.