Debtor Collector (Cash Collector)

Jobs Responsibilities

  • Keep track of assigned accounts to identify outstanding debts

  • Plan course of action to recover outstanding payments

  • Locate and contact debtors to inquire of their payment status

  • Negotiate payoff deadlines or payment plans

  • Handle questions or complaints

  • Investigate and resolve discrepancies

  • Create trust relationships with debtors when possible to avoid future issues

  • Update account status and database regularly

  • Alert superiors of debtors unwilling or unable to pay when necessary

  • Comply with requirements when legal action is unavoidable

  • Manage multiple accounts for delinquency and debt collection efforts

  • Compile reports on delinquent accounts and report missed payments to credit bureau

  • Report address changes and maintain files regarding debtors for correct and current contact information

  • Investigate and resolve complaints regarding incorrect debt collection attempts

  • Send out past due notices for delinquent accounts or for missed settlement payments

  • Locate and contact debtors about outstanding obligations

  • Other duties assigned by Management

Requirements: 

  • Age not more than (45)

  • Qualification level of a diploma holder in business/accounting or equivalent

  • 2+ years of debt collector experience

  • Must have strong work ethics

  • Must be well organized and a self-starter

  • Must be able to follow standard filing procedures

  • Detail oriented, professional attitude, reliable

  • Proficient in utilizing of MS Office Software (Word, Excel, PowerPoint, Outlook), E-mail, Internet and capable of typing both English and Myanmar

  • Possess strong organizational and time management skills

  • Ability to communicate effectively verbally and in writing

  • Ability to interact with employees and vendors in a professional manner

  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

  • Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately

  • Customer service – this is primarily a customer-facing role, so experience providing customer service or working in telemarketing is vital

  • Negotiation – debt collectors work with customers to resolve their debts, either through a payment plan or a lump-sum settlement amount

  • Persuasion skills – to convince debtors that they need to quickly resolve their outstanding debts and bring their accounts current

  • Patience and diligence –especially helpful when tracking down debtors and dealing with customers who avoid calls from debt collectors or quickly hang up

  • Problem-solving skills – to develop payment plans, manage customers whose debts are particularly difficult to resolve, and ensure that slow-moving accounts are paid off

Personal Attributes

  • Meticulous, analytical and organized

  • Integrity

  • Report writing skills

  • Initiative and good negotiation skills

  • Creative Personality

  • Time Management and Risk Management skills

  • Outgoing, enthusiastic personality with strong leadership skills

  • Strong communication and interpersonal skills

  • Coaching Skills

  • Detail-oriented

  • Persuasive and credible influencing skills

  • Strong customer focus, business development and entrepreneurial skills

Other Information

  • Salary: USD (300) (Equivalent Kyats) or DEPENDENT ON APPLICANT'S QUALIFICATIONS

  • Job Type: Full Time, Part Time

  • Contract Type: Fixed-Term Contract

  • Benefits: Variable Bonuses ( Performance, Allowances and etc.)

  • Location: Central Tower (Kyauktada Township, Yangon)

  • Working hours: 9am to 5.30pm, Monday through Saturday except for Saturday which is 9am to 3.30pm,

HOW TO APPLY?

Interested persons should submit CV with application letter with original hand writing, passport size color (2) photo (within three months taken), copies of NRC Card, Labour registration card, Graduation certificate. Clearance certificate from respective ward & police Station, working experience and other relevant certificate together with supporting documents, expected salary, contact phone number to No.(79/81), Room #705~706 & 904, Central Tower, Corner of Anawrahta Road & 39th Street, Kyauktada Township, Yangon by personally (or) please email a copy of your detailed resume in MS Words format to recruitment@winthein-sons.com Please do specify application post (or) use apply form.